Skip navigation

BMO ranks first in customer satisfaction with online banking in the J.D. Power 2023 Canada Online Banking Satisfaction Study

June 14, 2023 | Recognition

BMO received the highest score in the J.D. Power 2023 Canada Online Banking Satisfaction Study*. The study analyzes feedback from thousands of online banking customers across Canada and awarded BMO top marks in four key categories: information/content, navigation, speed and visual appeal.   

“It’s a tremendous achievement and honour for BMO to be ranked the #1 online banking experience in Canada. We’re committed to meeting our customers where they are with human and digital experiences that help them make real financial progress.” 

– Ernie Johannson
Group Head, North American Personal and Business Banking, BMO

“The majority of Canadians rely on digital to manage their day-to-day finances, and we continue to focus on meeting their evolving expectations with leading digital money management experiences. This recognition is another example of BMO’s Digital First strategy in action and a testament to our customer-centric experience and approach.”  

– Mathew Mehrotra
Chief Digital Officer, BMO

Earning this top ranking is a testament to BMO’s Digital First strategy, and builds on the bank’s strong track record of industry recognitions. In April 2023, the bank was recognized with two Model Bank Awards from Celent, a leading research and advisory firm focused on technology for global financial institutions. In October 2022, BMO was recognized as the overall leader in The Forrester Digital Experience Review™: Canadian Mobile Banking Apps, Q4 2022. 

For more information on BMO Personal Banking, visit

*J.D. Power 2023 Canada Banking Online Satisfaction Study, which measures customer satisfaction with financial institutions’ website experience for banking account management. Visit for more details. 

Related Insights