BMO digital tools recognized for innovation and customer experience with two 2024 Digital Banker Awards  

BMO has received two Digital Customer Experience Awards from The Digital Banker for its leadership in digital innovation and helping customers make financial progress:

• Outstanding Use of Digital Channels for Improved CX: BMO SmartProgress’ free, online financial education platform has helped Canadians learn more about important personal finance topics and build financial literacy anywhere and at any time. The all encompassing digital platform features over 40 customized, interactive learning modules on complex financial planning topics including budgeting and credit management, homeownership and investing. Accessible to not only BMO customers, but to all Canadians, BMO is recognized for its commitment to delivering a comprehensive and holistic experience.
  
• Best Technology Implementation for Digital CX: Using the BMO Mobile Banking app, the BMO Savings Goals feature has helped customers conveniently set up and track savings goals such as education, life events, or travel and vacations. Customers can track their contributions towards those goals, receive updates when they have achieved milestones, and stay motivated to achieve them by linking their Canadian Savings account. Since its launch, customers have set up more than 100,000 goals.

“These recognitions are a testament to BMO’s digital-first approach to help more Canadians effectively build their financial literacy, conveniently manage their finances, and confidently achieve their financial goals. By dedicating our efforts to meeting our customers wherever they are with best-in-class experiences, we continue to support their evolving needs and empower them to make real financial progress.”

– Gayle Ramsay
Head, Everyday Banking, Segment & Customer Growth, BMO

“These recognitions are a testament to BMO’s digital-first approach to help more Canadians effectively build their financial literacy, conveniently manage their finances, and confidently achieve their financial goals. By dedicating our efforts to meeting our customers wherever they are with best-in-class experiences, we continue to support their evolving needs and empower them to make real financial progress.”

– Peter Poon
Head of Canadian Digital Service and Innovation, BMO

The Digital Banker CX Awards is the world’s only program dedicated to recognizing pioneering innovation in the Digital Customer Experience across the Financial Services ecosystem. The awards honor excellence in the use of digital assets within the financial services industry and celebrates contributions to innovations, technological enhancements, and commitments to digital transformation.

BMO continues to pave the way as a digitally enabled, future-ready bank, focused on delivering leading digital experiences that help customers make real financial progress. These awards represent another step in BMO’s Digital First journey and builds on the bank’s strong track record of industry recognitions.

For more information about the awards please visit https://thedigitalbanker.com/awards/digital-cx-awards/

For more information on BMO’s tools and resources available to help customers set, track, and manage their personal finances please visit: bmo.com/main/personal/.